Support - Solisma

Contact Us

Need Help?

We're here to assist you with any questions or issues.

We typically respond within 24-48 hours

Frequently Asked Questions

How do I get personal insight readings?

Open the Solisma app, choose a reading category (such as Love, Career, Inner World, and more), write your question, and begin your session. Each reading uses one credit.

What are credits and how do they work?

Credits are used to request personal insight readings. Each reading costs 1 credit. You can earn free credits when you start using the app, purchase credit packs, or subscribe for monthly allowances.

How do I check my remaining credits?

Your credit balance is displayed in the app on the home screen and profile page. Subscription users can see their remaining monthly allowance in the same locations.

What's the difference between credits and subscriptions?

Credit Packs: One-time purchases that never expire. Use them whenever you want.
Subscriptions: Monthly plans that give you a set number of readings per month. Unused readings don't roll over.

How do I access Cosmic Blueprint Readings?

Cosmic Blueprint Readings (12 Houses) require an active subscription. You'll need to provide your birth date, time, and place for enhanced personalization. Subscription tiers include different numbers of Cosmic Blueprint Readings per month.

Are my readings private?

Yes, your readings are stored securely in your personal account and are only accessible to you. We do not share individual readings with third parties. See our Privacy Policy for more details.

Manage Your Subscription

To view, change, or cancel your Solisma subscription:

On iPhone/iPad:

Open the Settings app
Tap your Apple ID (your name at the top)
Tap Subscriptions
Select Solisma
From here you can:
- Change your subscription tier
- Cancel your subscription
- View billing history

Note: After canceling, you'll continue to have access to subscription features until the end of your current billing period.

Request a Refund

All purchases are processed through the Apple App Store. To request a refund:

Go to reportaproblem.apple.com
Sign in with your Apple ID
Find the Solisma purchase
Select "Request a refund" and explain the issue

Apple will review your request and determine eligibility. We cannot process refunds directly.

Delete Your Account

If you wish to delete your Solisma account and all associated data:

Option 1: In the App

Open Solisma
Go to Profile or Settings
Select Delete Account
Confirm your choice

Option 2: Email Request

Send an email to tarotumusa@hotmail.com with:

Subject: "Account Deletion Request"
The email address associated with your account

We will process your request within 30 days.

Warning: Account deletion is permanent. All your reading history, credits, and data will be permanently deleted and cannot be recovered. Active subscriptions must be canceled separately through Apple.

Troubleshooting

App Crashes or Freezes

Make sure you have the latest version of Solisma installed
Try closing and reopening the app
Restart your device
Check that you have a stable internet connection

Purchases Not Appearing

Wait a few minutes and check again - purchases may take time to process
Make sure you're signed into the same Apple ID used for the purchase
Try the "Restore Purchases" option in the app settings
Check your email for a receipt from Apple to confirm the purchase went through

Reading Not Loading

Check your internet connection
Wait a few moments - readings may take a moment to generate
If you see an error, your credit will be automatically refunded
Try closing and reopening the app

Notifications Not Working

Open iPhone Settings > Notifications > Solisma
Make sure "Allow Notifications" is enabled
Check that you haven't muted the app

About Solisma

Solisma is an AI-powered personal insight and self-discovery app that uses artificial intelligence to provide personalized readings and guidance.

Our app is designed for entertainment and personal reflection. We believe personal insight readings can be a powerful tool for self-discovery and mindfulness when used thoughtfully.

Current Version: Check in the App Store for latest version

Supported Devices: iPhone and iPad running iOS 14.0 or later

Languages: English and Turkish

Legal Documents

Privacy Policy - How we handle your data
Terms of Service - Rules for using Solisma
Entertainment Disclaimer - Important information about our readings

Still Need Help?

Contact Our Support Team

If you couldn't find the answer to your question, please don't hesitate to reach out.

Email Support

Please include as much detail as possible about your issue, including:

Device model and iOS version
App version (if known)
Description of the problem
Any error messages you see